Mochi Health Login: How to Access Your Account & Portal Guide
Complete step-by-step guide to logging into your Mochi Health patient portal, accessing account features, troubleshooting login issues, and making the most of your telehealth GLP-1 prescription service.
The Short Answer
To log into Mochi Health: Go to joincircle.com/login (Mochi Health uses the Circle Medical platform) and enter your email and password.
Key facts:
- Login URL: joincircle.com/login (not mochihealth.com)
- Platform: Mochi Health uses Circle Medical's white-label platform for patient management
- First-time login: You'll receive a welcome email with account setup instructions after your initial consultation
- What you can do: Message providers, view prescriptions, track orders, update billing, schedule follow-ups
- Mobile access: Use web browser on mobile (no dedicated Mochi Health app currently)
How to Log Into Mochi Health (Step-by-Step)
For Desktop/Laptop:
Step 1: Go to the Login Page
Navigate to: https://www.joincircle.com/login
Note: Mochi Health's patient portal is hosted on Circle Medical's platform, which is why you'll use the Circle Medical URL.
Step 2: Enter Your Credentials
- Email: The email address you used when signing up for Mochi Health
- Password: The password you created during account setup
Step 3: Click "Log In"
You'll be taken to your patient dashboard where you can access all portal features.
For Mobile Devices (Phone/Tablet):
Mochi Health doesn't currently have a dedicated mobile app. Instead, use your mobile web browser:
Step 1: Open Your Mobile Browser
Use Safari (iPhone), Chrome (Android), or any mobile browser.
Step 2: Navigate to joincircle.com/login
Type the URL directly into your browser address bar.
Step 3: Log In with Your Credentials
The mobile site is responsive and works well on phones and tablets.
Pro tip: Save the login page to your home screen for quick access (Add to Home Screen in Safari or Chrome).
First-Time Account Setup
If this is your first time logging in after completing your Mochi Health consultation:
Step 1: Check Your Email for Welcome Message
After your consultation is approved, you'll receive a welcome email from Circle Medical (on behalf of Mochi Health) with:
- Link to activate your account
- Instructions for creating your password
- Your patient ID number
Subject line: Usually "Welcome to Circle Medical" or "Your Mochi Health Account"
Check spam: If you don't see the email within 24 hours of your consultation, check your spam/junk folder.
Step 2: Click the Activation Link
The email will contain a button or link that says "Activate Account" or "Complete Registration." Click it.
Step 3: Create Your Password
You'll be prompted to create a password. Requirements:
- At least 8 characters
- Include uppercase and lowercase letters
- Include at least one number
- Include at least one special character (!@#$%^&*)
Step 4: Complete Your Profile
You may be asked to verify or complete:
- Shipping address
- Phone number
- Emergency contact information
- Payment method
Step 5: You're All Set!
You can now access your patient portal dashboard and all features.
Forgot Password? How to Reset
Password Reset Process:
Step 1: Go to Login Page
Navigate to joincircle.com/login
Step 2: Click "Forgot Password?"
Look for the "Forgot password?" link below the password field (usually in small text).
Step 3: Enter Your Email Address
Type the email address associated with your Mochi Health account.
Step 4: Check Your Email
You'll receive an email with a password reset link within 5-10 minutes.
Subject line: "Reset Your Password" or similar
Step 5: Click Reset Link and Create New Password
The link expires after 24 hours, so reset your password promptly.
Follow the same password requirements as initial setup (8+ characters, uppercase, lowercase, number, special character).
Didn't Receive Reset Email?
- Check spam/junk folder (emails from Circle Medical sometimes go to spam)
- Wait 10 minutes (email may be delayed)
- Verify email address: Make sure you're using the correct email you signed up with
- Try again: Request another reset email
- Contact support: If still no email, reach out to Mochi Health support (see contact info below)
What You Can Do in the Mochi Health Portal
Once logged in, you'll have access to these features:
1. Message Your Provider
Secure messaging system to communicate with your Mochi Health care team:
- Ask questions about side effects or dosing
- Report progress or concerns
- Request prescription refills
- Get dietary and lifestyle guidance
Response time: Usually within 24-48 hours on business days
2. View Prescriptions & Medication Information
See your active prescriptions:
- Current medication (semaglutide or tirzepatide)
- Current dose
- Dosing instructions
- Refill status
- Next scheduled dose increase (if applicable)
3. Track Your Orders
Monitor medication shipments:
- Order status (processing, shipped, delivered)
- Tracking numbers
- Estimated delivery date
- Shipping address confirmation
4. Update Billing Information
Manage payment methods:
- Add or update credit/debit cards
- View billing history
- See upcoming charges
- Update billing address
5. Schedule Follow-Up Appointments
Book check-ins with your provider:
- Monthly check-ins (required by some state regulations)
- Dose adjustment consultations
- Side effect management appointments
Note: Mochi Health typically handles ongoing care via messaging, but you can schedule video visits if needed.
6. Update Personal Information
Keep your profile current:
- Shipping address (if you move)
- Phone number
- Emergency contact
- Medical history updates
7. Access Educational Resources
Learn about your medication:
- Injection technique videos
- Side effect management guides
- Dietary recommendations
- Exercise guidance
Troubleshooting Login Issues
Problem: "Invalid Email or Password" Error
Solutions:
- Double-check email: Make sure you're using the exact email you signed up with (typos are common)
- Password is case-sensitive: Ensure correct capitalization
- Clear browser cache: Old cached data can cause login issues
- Try different browser: Switch from Chrome to Safari (or vice versa)
- Reset password: Use "Forgot Password" to create a new one
Problem: "Account Not Found" Error
Possible causes:
- Account not yet created: If you just completed your consultation, wait 24 hours for account setup
- Wrong email address: Verify you're using the email you provided during sign-up
- Account not activated: Check your email for activation link and complete setup
- Contact support: If you're certain your account should exist, reach out to Mochi Health
Problem: Portal Won't Load or Is Frozen
Solutions:
- Refresh the page: Press F5 (Windows) or Command+R (Mac)
- Clear browser cache and cookies: Then try logging in again
- Try incognito/private mode: This bypasses cached data
- Check internet connection: Ensure you have stable connectivity
- Try different device: Switch from phone to computer (or vice versa)
- Update browser: Make sure you're using the latest version
Problem: Can't Access Portal on Mobile
Solutions:
- Use full website URL: Type joincircle.com/login directly (don't rely on Google search)
- Request desktop site: In mobile browser settings, enable "Request Desktop Site"
- Clear mobile browser cache: Go to browser settings and clear data
- Try different mobile browser: Switch from Safari to Chrome or vice versa
- Use computer instead: Mobile experience may not be fully optimized
How to Contact Mochi Health Support
If you can't resolve login issues on your own, contact Mochi Health support:
Contact Methods:
1. Email Support (Best for Non-Urgent Issues)
Email: support@mochihealth.com
Response time: Usually within 24-48 hours on business days
What to include: Your full name, email address, phone number, and detailed description of the issue
2. Phone Support (Fastest for Urgent Issues)
Phone: Check Mochi Health's website for current support phone number (varies by location)
Hours: Typically Monday-Friday, 9am-6pm PT
3. Live Chat (If Available)
Check mochihealth.com for live chat widget in bottom right corner (availability varies)
What to Expect from Support:
- Account verification: They'll ask for your name, email, and possibly date of birth to verify your identity
- Troubleshooting steps: They may walk you through the same steps listed above
- Manual reset: If needed, they can manually reset your account or send a new activation email
- Escalation: Complex technical issues may be escalated to IT team (1-3 business days)
Prefer a Simpler Patient Portal Experience?
At CoreAge RX, we provide a streamlined, user-friendly patient portal designed specifically for GLP-1 weight loss medication management.
What You Get with CoreAge RX:
- ✓ Intuitive portal built from the ground up for GLP-1 patients
- ✓ Premium compounded semaglutide or tirzepatide for just $99/month
- ✓ Direct messaging with board-certified providers
- ✓ Easy prescription management and automated refills
- ✓ Transparent pricing with no hidden fees
- ✓ Fast response times (usually within 24 hours)
- ✓ Comprehensive side effect support
- ✓ Free shipping directly to your door
How CoreAge RX Compares to Mochi Health:
| Feature | CoreAge RX | Mochi Health |
|---|---|---|
| Monthly Cost | $99/month | $199-299/month |
| Portal Platform | Custom-built | White-label (Circle) |
| Response Time | 24 hours | 24-48 hours |
| Consultation Fee | Included | Separate fee |
Takes 5 minutes. Most people approved within 24 hours. Access your portal immediately.
Frequently Asked Questions
What is the Mochi Health login URL?
The Mochi Health patient portal login is at joincircle.com/login (not mochihealth.com). Mochi Health uses Circle Medical's white-label platform for patient management, which is why you log in through the Circle Medical website.
Is there a Mochi Health mobile app?
No, Mochi Health does not currently have a dedicated mobile app. You can access your patient portal through any mobile web browser (Safari, Chrome, etc.) by going to joincircle.com/login. The mobile website is responsive and works well on phones and tablets. You can save the login page to your home screen for easy access.
How do I reset my Mochi Health password?
Go to joincircle.com/login and click "Forgot password?" below the password field. Enter your email address, and you'll receive a password reset link within 5-10 minutes. Click the link and create a new password (must be 8+ characters with uppercase, lowercase, number, and special character). If you don't receive the email, check your spam folder or contact support@mochihealth.com.
Why can't I find the Mochi Health portal?
Many people search for "mochihealth.com/login" but can't find a login page. This is because Mochi Health's patient portal is hosted on Circle Medical's platform at joincircle.com/login. This is intentional—Mochi Health uses Circle Medical's white-label telehealth infrastructure. Always use the Circle Medical URL to access your account.
How long does it take to get Mochi Health portal access after my consultation?
You should receive your welcome email with portal access within 24 hours of your consultation being approved. The email will come from Circle Medical (on behalf of Mochi Health) and will contain your account activation link. If you don't receive it within 24 hours, check your spam folder or contact Mochi Health support at support@mochihealth.com.
Can I message my Mochi Health provider through the portal?
Yes, once logged in, you can use the secure messaging feature to communicate with your Mochi Health care team. You can ask questions about side effects, request dosing adjustments, report progress, or get dietary guidance. Response time is typically 24-48 hours on business days. This is the primary way Mochi Health handles ongoing patient communication.
What if I'm having technical issues with the Mochi Health portal?
First, try basic troubleshooting: clear your browser cache, try a different browser, or use incognito/private mode. If issues persist, contact Mochi Health support via email (support@mochihealth.com) or phone. Include details about the error message you're seeing, what browser you're using, and what device (phone, computer, tablet). Most technical issues can be resolved within 1-2 business days.
The Bottom Line
Logging into your Mochi Health patient portal is straightforward once you know the correct URL: joincircle.com/login. Mochi Health uses Circle Medical's white-label platform, which is why you don't log in at mochihealth.com.
Key takeaways:
- Login URL is joincircle.com/login (not mochihealth.com)
- First-time users receive account activation email within 24 hours of consultation approval
- Portal features include secure messaging, prescription viewing, order tracking, and billing management
- No dedicated mobile app—use mobile web browser instead
- Password reset available via "Forgot Password" link on login page
- Contact support@mochihealth.com for technical issues
If you're looking for a more streamlined patient portal experience with transparent pricing ($99/month vs $199-299/month), consider CoreAge RX as an alternative telehealth GLP-1 provider.